Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes, although additional fees may apply for areas farther out.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.When do you set up?
A.Generally, we set up the day before and pick up the day after! This is not guaranteed, however, we assure you that if we do have to set up the day of, the equipment you rent will be ready before your event starts!
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. The units are cleaned before use every time!
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy-duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Please clear your event with the park prior to booking and ensure a permit has been obtained if one is required!
Q.What payments do you take?
A.Cash, Check, Credit Cards, Venmo, and Cash App. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.Please call our office, if you cancel more than one week prior to your rental we can issue a full refund. In the week leading up to your event, a cancellation will result in the issuance of a raincheck valid for one year!
Q.Do you require a deposit?
A.Yes all reservations require a 50% deposit!
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
